PRIVACY AND COOKIES POLICY

When you interact with our website - Information on cookies

We use cookies in accordance with the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 and the Data Protection Legislation 2018.

Cookies are small text files placed on your device when you visit our website and are used to make the users’ experience more efficient. We are able to store cookies on your computer where they are necessary for the operation of our website however, for non-essential cookies we need your permission.

We use cookies to distinguish users and to improve our website. We analyse how you use our website, and we look at aggregate statistics about your usage, and how others use our website. We collect certain information from these cookies, and this includes information about your IP address, your location when you access our website, the date and time you access our website, the language you use and the type of browser you use.

We do not track individual users or use cookies to identify individuals. We use cookies to recognise you and your preferences, improve our website's performance and collect analytical information for ourself and our business partners. Without the knowledge gained we would not be able to provide the service we do.

These are the types of cookies we use:

● 'Session cookies' allow us to track your actions during a single browsing session, but they do not remain on your device afterwards; and

● 'Persistent cookies' remain on your device between sessions. We use them to authenticate you and to remember your preferences. We can also use them to balance the load on our servers and improve your experience on our website.

Session and Persistent cookies can be either first or third party cookies. A first-party cookie is set by the website being visited; a third-party cookie is set by a different website. Both types of cookie may be used by us or our business partners.

The third-party cookies we use are:

● Google Analytics– this is a web analytics service provided by Google, Inc. The cookies used by Google Analytics help us to analyse how users use our website and to count the number of people who use it. Google Analytics stores your IP address anonymously. Google does not associate your IP address with any personally identifiable information;

● Facebook Ads (the Facebook pixel)– these cookies collect information about how visitors use our website. This data is collected anonymously and is used to help improve our website’s functionality; and

● Google Ads– these cookies collect information about how visitors use our website. This data is collected anonymously, to help make our marketing communications more relevant, and is used to improve our website’s functionality.

All of our cookies are categorised by the role they fulfil on our website:

a) Strictly Necessary: these are essential to enable you to move around our website and use features such as secure services. Without these cookies such services could not be provided;

b) Functionality: allow our website to remember your choices and to personalise certain features. These cookies may be anonymised and cannot track your browsing activity on other websites; and

c) Performance: collect information as to how users use our website. These cookies do not collect information that identifies a visitor. The information collected is aggregated and used to improve our website.

d) None of the cookies employed are classified as Behavioural Targeting.

We will always ask for your consent to use non-essential cookies. You are free to withhold consent to this, but it means that we might not be able to provide the full website experience to you, including some elements of video advertising.

If at any time you wish to disable cookies, you may do so through the settings on your browser, or whenever the pop-up appears on our website (each time you access our website).

We may process your data for compliance with a regulatory requirement or legal obligation to which we are subject to. Your data will only be processed if processing the data to comply with such obligation is a reasonable and appropriate way of achieving compliance.

We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature.

However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this policy.

How we store your personal data

We store all of your personal data on our servers within the United Kingdom.

We may transfer your collected data to storage outside the European Economic Area (EEA) or the United Kingdom. It may be processed outside the EEA or the United Kingdom so that you may receive the services our website provides. If we do store or transfer data outside the EEA or the United Kingdom, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the EEA or the United Kingdom. This means that sometimes we may need to use legally binding contractual terms between us and any third parties we engage with and the use of the EU-approved Model Contractual Arrangements.

Data security is of great importance to us, and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected through our website. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We will still be responsible for protection of your personal data, even where we have transferred it outside the EEA or the United Kingdom. We regularly review our data retention obligations to ensure we are not retaining data for longer than we are legally obliged to.

How we disclose your information

We may disclose your information in the following cases:

● If we want to sell our business, or our company, we can disclose it to the potential buyer;

● We can disclose it to other businesses in our group, as defined in the UK Companies Act 2006;

● We can disclose it if we have a legal obligation to do so, or in order to protect other people's property, safety or rights; or

● We can exchange information with others to protect against fraud or credit risks.

We may contract with third parties/subcontractors to supply our services to you on our behalf. These include cloud services used to send emails and technology providers that assist in providing our services to you.

Your rights

When you provide us with personal data, you have certain legal rights, and these include:

● To request access to, deletion of or correction of, your personal data held by us at no cost to you;

● To request that your personal data be transferred to another person (data portability);

● To be informed of what data processing is taking place;

● To restrict processing;

● To object to processing of your personal data; and

● To complain to a supervisory authority.

If you wish to access, rectify, erase or transfer your personal data, please contact us

[email protected].

What happens when we link to other websites

This policy only relates to our website and our coaching. We might have links on/within our website or coaching materials to other websites, and these websites will have their own terms and conditions and privacy policies. You should check those privacy policies before providing your personal data to those websites.

Please note that our terms and conditions and our policies will not apply to other websites that you get to via a link from our website. We have no control over how your data is collected, stored or used

by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

The changes we may make to this policy

We can update this policy from time to time as laws change or as our website changes. If we make material changes to this policy, and we need your consent to those changes, we will contact you by email to do so.